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Unfortunately, we cannot make changes to your order or address information once the order has been placed, since our order processes run automatically. However, we might be able to stop your order from being dispatched, depending on the status of the order. In case you regret the content of your order, you can deny receiving it and it will be returned to our warehouse for a refund fee. In case you accidently made an error in the address information, DHL might also return it to us depending on the type of error. In that case, your order will be refunded.

Yes, once your order has been dispatched, you will receive an e-mail from us containing your invoice and tracking number.

Please try another browser -.preferably Google Chrome, Safari or Mozilla Firefox. If this doesn't help, there might be a technical error and we would love to hear from you in order for us to solve the problem and help you complete your order.

No, unfortunately, you cannot use a discount code if your purchase has already been completed. All the orders are handled as quickly as possible after completion and for this reason it is not possible to use a discount code on an order that has already been completed.

If you have a discount code, you can redeem it by going to the shopping cart in the upper right corner. In the right side under the box with images of payment solutions, you will find the field PROMOTION CODE. Click on this, paste in your code and click ‘Apply’. Your discount is now activated.